Delivery and Returns
Our delivery method is signed courier.
Approximate delivery time is 3-4 working days.
On orders under $100 NZD we offer shipping anywhere in New Zealand for $7.
Free delivery for all NZ orders over $100.
You may only ship to one address per order.
Great Full dispatches orders Monday - Friday NZT (excluding Public Holidays), please allow up to 2 working days for your order to be processed.
Rural deliveries might take longer. We will let you know if an order may be delayed. As we require a signature upon delivery we suggest supplying a physical address where someone will be available to sign for your item. Outside of New Zealand we can not ship to a PO Box. Urgent deliveries are available through our customer service team via email firstname.lastname@example.org
Please make sure your shipping address is correct. Once in transit, we cannot redirect shipments to a new or different address. If you order is returned for an invalid or incorrect address your order will be returned to stock and the order refunded less any shipping charges.
An email confirmation will be sent to you confirming your order once it has been received. The confirmation will be sent within 20 minutes of your order being placed.
You can get an updated order status and shipping information by emailing email@example.com
We accept exchanges within 14 days. Please send your product back in its original condition with proof of purchase and we will provide an exchange.